RETURN AND REFUND TERMS

 

1.              RETURN

a.              For all other items, to be eligible for an exchange, credit or refund as described below, the merchandise must be returned unworn with tags intact and must be accompanied by the original return form and customs documents (if applicable). Please note that refunds are only available for online purchases returned by mail.

b.              Returns are accepted within 10 days from the shipped date. If any item purchased at www.lanascofee.com fails to meet your expectations, it may be returned by mail to the address below for a refund.

 

2.              REFUND:

a.              Your package will normally include an order invoice, a return form and/or customs documents. Complete the Return Form by listing the return reason code and return quantity. Please indicate the items you are returning by placing a check mark in the Return box. Retain your original order invoice for your records.

b.              Pack and seal your return merchandise securely (in the original package) and include the completed Return Form and Customs Documents (if applicable). You shall be responsible for the return shipping cost. Shipping and handling charges are not refundable at any cost.

c.              Please ship the package to: 

Lana’s Coffee LLC

412 N. Main Street,

 STE 100 Johnson County Buffalo,

Wyoming 82834

d.              Please allow 3 to 4 weeks from the return shipped date for your account to be credited, and 1 to 2 billing cycles for the credit to appear on your statement. For returns from International and APO/FPO addresses, please allow 6 to 8 weeks from the return shipped date for your account to be credited, and 3 to 4 billing cycles for the credit to appear on your statement.

 

3.              RETURNS FOR DEFECTIVE ITEMS AND WRONG ITEMS SHIPPED:

Any defective item(s) or item(s) that was different from Original Invoice may be refunded or exchanged: Please note that all defective item(s) are subject to inspection. Exchanges are not permitted for returns from the U.S. territories, APO/FPO and International addresses. It may be returned by mail for an exchange or store credit towards your next purchase. To ensure proper processing, on the return form indicate the return code for the item (s), either defective (C1) or wrong item shipped (B1). If defective, describe the defect and if you would like a replacement, please indicate exchange on the notes section. Upon inspection, if item (s) is deemed defective or wrong item(s) shipped, an exact replacement, if available, will be shipped to you free of charge. If your exact replacement is out of stock, we will process a refund back to the same form as the original order payment method. Upon inspection, if item(s) is deemed defective or wrong item(s) shipped, your return shipping cost will be credited back to the same form as the original order payment method. In order to receive credit for your return shipping cost, you must attach the Return Shipping Receipt along with the Return Form. The shipping credit amount is subject to the following for returns from U.S., APO/FPO and the U.S. territory addresses: If UPS ground, FedEx ground, DHL ground or USPS Priority mail is used, full amount will be reimbursed. If overnight, 2 day, or 3-day service is used, only the amount UPS ground would have charged for the same return will be refunded to you, not the actual amount spent. For returns from International addresses, the shipping credit amount is subject to the following: If any standard shipping method is used, the full amount will be reimbursed. If any express shipping is used, only the amount USPS First-Class Mail International would have charged for the same return will be refunded to you, not the actual amount spent. Exchanges are not permitted for returns from the U.S. territories, APO/FPO and International addresses. The U.S. territories includes: American Samoa, Federated States of Micronesia, Guam, Marshall Islands, Palau, Puerto Rico, and the U.S. Virgin Islands.

 

5.              THIS AGREEMENT

This Agreement must be read in conjunction with the Terms and Conditions and Privacy Policy and should be construed as part and parcel of Website Terms and Conditions.  These terms are effective unless and until terminated by either you or Lana’s Coffee LLC. You may terminate this Agreement at any time. Lana’s Coffee also may terminate this Agreement at any time and may do so immediately without notice, and accordingly, deny you access to the Site, if in Lana’s Coffee 's sole discretion you fail to comply with any term or provision of this Agreement or other Agreement or policies made available on this website or otherwise. Upon any termination of this Agreement by either you or Lana’s Coffee, you must promptly destroy all materials, downloaded or otherwise, obtained from this Site, as well as all copies of such materials, whether made under the terms of this Agreement or otherwise.


Website Terms and conditions

 

This document hereinafter to be referred as “Terms and Conditions” will govern the use of www.lanascoffee.com by you.  By using Lanascoffee.com (“Lanascoffee”, 'website', “Us”, “We”) or any other website owned or operated by Lana’s Coffee LLC, you agree to be bound by these Terms and Conditions of use. If you do not agree with this policy, please do not use our Website.

Changes to Terms and Conditions

You understand that we shall reserve all rights to modify this Agreement and any policy or guideline of the Services in its sole discretion at any time, from time to time, with or without prior notice to you or any third party. Unless specified otherwise, any changes or amendments to this agreement or any agreement or policy or guideline shall be effective immediately upon posting the revisions to the Site, and you hereby waive any right you may have to receive specific notice of such changes or modifications. By continued use of the Services provided herein after such changes or modifications, you constitute your acceptance of such changes or modifications. Therefore, it is imperative that you frequently check this page for any changes and review this Agreement and all applicable terms and policies to understand the terms that apply to your use of the Services. If you do not agree to the amended terms, you must stop accessing the Site and using the Services.

Limited Use of Website

The contents of this website are owned by Lana’s Coffee LLC and are copyrighted under the United States Copyright Laws and may also be copyrighted under the laws of other countries and other international treaties. Except as stated herein, none of the material on this website shall be copied, reproduced, distributed, republished, uploaded, displayed, posted or transmitted in any way whatsoever. This is provided that you agree to abide by any copyright notice or other restrictions contained in any material included in or accessed through the website and include any author attribution, copyright or trademark notice or restriction in any such material that you download. You may not use such downloaded material for any commercial purpose. Modification of the materials or use of the materials for any other purpose is a violation of copyright and other proprietary rights of Lana’s Coffee. 'Lana’s Coffee' and the other Lana’s Coffee’s trademarks, trade names, service marks and logos appearing in the website are proprietary trademarks of Lana’s Coffee, LLC.  The use of any of our trademarks or any other content on the Lanascoffee website, except as expressly provided in these Terms and Conditions of Use, is strictly prohibited and any authorised use will warrant suitable civil and criminal action.

Website Contents

Audience Appropriate.  Unless otherwise specified, the materials in the site are presented solely for the purpose of promoting products available in the United States of America. Lana’s Coffee, LLC controls and operates this website from its offices located in the United States. Lana’s Coffee makes no representation that materials contained in this website are appropriate or available for use in other locations. Those who choose to access this website from other locations do so on their own initiative and are responsible for.

Accuracy of Product Description, Images, Prices.  All information related to products listed include but limited to images, descriptive matter, specifications and advertising on our site are for the sole purpose of giving an approximate description of the goods. Full detailed specifications are available from the manufacturer's brochures or their websites.  In case you have any queries, you are required to contact us before you place an order with us.  Certain product specifications, images and other information published on our website have either been made accessible by suppliers, manufacturer's, publications, publicists, or been gathered from public-domain sources. We exercise utmost precaution and sincere efforts to ensure that all information on the website should be as accurate and up-to-date as possible.  The total price payable for the goods will be stipulated at the time when you place your order whether or not the order has been confirmed. We shall reserve the right without any prior notice to you to make adjustments to the price to take account of any increase in our supplier's prices, or the imposition of any taxes or duties, or if due to an error or omission the price published for the goods is wrong whether or not the order has been confirmed. We will inform you of the correct price and give you the opportunity to cancel the order. All prices on our website are inclusive of taxes but exclusive of delivery charges which will be payable as indicated at the time of placing your order.  In the event a product is listed at an incorrect price due to typographical error or error in pricing information from our suppliers, taxes or duty changes, we shall have the right to refuse or cancel any orders listed at the incorrect price whether or not the order has been confirmed. If your credit card has already been charged and we subsequently cancel your order, we will immediately issue a credit to your credit card account in the value of the incorrect price (including delivery charges).

DISCLAIMER

This website is provided to you 'as is' without warranties of any kind, either express or implied, including, but not limited to, implied warranties of title, satisfactory quality and fitness for a particular purpose. Lana’s Coffee makes no representation or warranty as to the accuracy, reliability, timeliness or completeness of any material on or accessible through the website. Any reliance on or use of such material shall be at your sole risk. Lana’s Coffee makes no representation or warranty that the website will be available on a timely basis or will be uninterrupted or error free, that defects will be corrected, or that the website or the servers that makes them available are free of viruses or other harmful components. Applicable law may not allow the exclusion of implied warranties, so the above exclusion may not apply to you.

We are entitled to withdraw from any contract in the case of obvious errors or inaccuracies regarding the goods appearing on our website. If an error or inaccuracy is discovered with regards to the advertised price of the goods that you have ordered, we will contact you. You will be informed of the correct price of the goods, and asked if you wish to continue with the order at the amended price, or to cancel the order altogether.

The information contained in this site may contain technical inaccuracies or typographical errors. All liability of Lana’s Coffee howsoever arising for any such inaccuracies or errors is expressly excluded to the fullest extent permitted by applicable law.

Links to Other websites

Unless specified otherwise, Lana’s Coffee is not affiliated or associated with sponsors or producers of any third-party websites that hyperlink to or from the Lana’s Coffee’s websites. We explicitly disclaim any responsibility for the accuracy, content, or availability of information found on sites that link to or from the websites from such third parties. We cannot ensure that you will be satisfied with any products or services that you purchase from a third-party site that links to or from the websites, since these third-party sites are owned and operated by independent retailers. We do not endorse any of the merchandise, nor have we taken any steps to confirm the accuracy or reliability of, any of the information contained in such third-party sites. We do not make any representations or warranties as to the security of any information (including, without limitation, credit card and other personal information) you might be requested to give any third party.

Order Acceptance and Refusal

We reserve the right to remove or edit content or cancel orders at our discretion. If we cancel an order, it will be without charge to you. Once orders have been submitted you will receive an automated order confirmation e-mail. Before your order can be accepted the debit or credit card details you give to us will be validated. We will then send to you an automated Delivery confirmation e-mail that your order has been accepted, subject to availability of products, pricing, volume issues or any other substantial reason. Our acceptance of your order brings about a legally binding agreement between us. All orders are subject to availability. Payments are currently processed through third-party payment gateway service provider. Payment will be debited to your account before dispatch of your order. We accept payment by most debit or credit cards. All cardholders are subject to validation checks and authorisation by the card issuer. If your card issuer refuses to authorise payment we will not be liable for delay or non-delivery.

Method of Payment

We accept all major credit and debit cards including American Express, Visa, Mastercard that are supported by our third-party payment gateway service provider. You must provide us with your exact billing address and telephone number on the order - the address and phone number your credit card bank has on file for you. Incorrect information will cause a delay in processing your order. Your order will only be processed once authorisation of your credit card has been properly received.

Pricing

Lana’s Coffee has taken care to ensure prices shown in the Shop section of the website are accurate. However, prices may change from time to time. In the event of an incorrect price, promotion or offer, Lana’s coffee reserves the right to rectify such error in a reasonable and timely manner. Prices shown include taxes where applicable, but does not include delivery charges unless specified otherwise.

Your Cancellation Rights

Orders placed can be cancelled by email or phone as given below, subject to terms and condition contained therein the Return Policy.

Limitation of liability

In no event shall we be liable for any incidental, indirect, loss of profit, special or consequential damages, arising out of the use of or inability to use the Lanascoffee.com website, even if Lana’s Coffee or our authorised representative has been advised of the possibility of such damages. Applicable law may not allow the limitation or exclusion of liability or incidental or consequential damages, so the above limitation or exclusion may not apply to you. In no event shall Lanascoffee's total liability to you for all damages, losses, and causes of action (whether in contract, tort, or otherwise) exceed the amount paid by you, if any, for using or accessing this site.

Indemnification

You will indemnify and hold Lana’s Coffee, and its subsidiaries, affiliates, directors, officers, agents, contractors or other partners, and employees, harmless from and against any claim or demand, including reasonable professional advisor's fees, made by any third party due to or arising out of material or information you submit, post to or transmit through a User Interactive Platform, your use of the website, your connection to the website, your violation of the Terms and Conditions of Use, or your violation of any rights of another.

Miscellaneous Terms

These Terms and Conditions of Use shall be governed by and construed in accordance with laws of State of Wyoming, without regard to its conflicts of laws principles. You agree that any lawsuit arising out of or relating to these Terms and Conditions of Use shall be filed only in the courts located in the State of Wyoming, USA and you hereby consent and submit to the jurisdiction of such courts for the purposes of litigating any such lawsuit. If any provision of these terms shall be unlawful, void, or for any reason unenforceable, then that provision shall be deemed severable from these terms and shall not affect the validity and enforceability of any remaining provisions. This is the entire agreement between us relating to the subject matter herein and shall not be modified except in writing, signed by both parties.

Contact Us

Sales:  sales@lanascoffee.com | General Questions:  info@lanascoffee.com

Returns and Cancellations: returns@lanascoffee.com

Privacy Policy

(Last updated 10/20/2015)

Privacy Policy Statement

This document sets out the privacy and cookies policy of http://www.lanascoffee.com ("we", "us", "our", “Ours”), owned and operated by Lana’s Coffee, LLC, and explains how we use your personal information (which is personally identifiable such as your name, address, telephone number or email address and is generally referred to throughout this policy as "Your Information") collected through www.lanascoffee.com (collectively referred to as "Websites"). This Privacy Policy together with our terms of use sets out the basis on which any personal data we collect from you, or that you provide to us, will be processed by us. Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it.

By browsing and using the Website, you agree abide by the terms set forth in this document.  If you do not agree, you should leave the Website immediately.

Eligibility

You must be at least 18 years in order to use our website.

Information Gathered From You

The following data about you may be collected and processed by us during your transaction with us through our Websites:

·       details of transactions you carry out through our Website and of the fulfilment of your orders;

·       information that you provide by filling in forms on our Website or information that you otherwise provide to us. This includes information provided at the time of registering to use our Website (including your email address, name, address and/or telephone number) or requesting further information. We may also ask you for information when you report a problem with our site;

·       if you contact us, we may keep a record of that correspondence;

·       when you use our Services through a social networking site (a "Social Networking Site"), such as Facebook, where our Services are also referred to as an "application", you permit us to access certain information from your profile for that site. The information you permit us to access varies by Social Networking Site and is affected by the privacy settings you establish at such site. By using our Services through a Social Networking Site, you are authorizing us to collect, store, retain and use indefinitely, in accordance with this Privacy Policy, any and all information that you agreed the Social Networking Site could provide to us through the Social Networking Site application programming interface. Your agreement takes place when you "accept" or "allow" (or other similar terms) our application on a Social Networking Site.

·       We use third-party service providers to collect payment from you and therefore do not store any financial information.  Please see Privacy Policy of respective payment gateway providers for more information.

Our Use of Your Information

We use your information in the following ways:

·       to ensure that content from our site is presented in the most effective manner for you and your computer;

·       to provide you with information, products or services that you request from us or which we feel may interest you, where you have consented to be contacted for such purposes;

·       to carry out our obligations arising from any contracts entered into between you and us;

·       to notify you about changes to our service;

·       if you do not want us to use your data in this way please update your marketing preferences by contacting us at marketing@lanascoffee.com;

·       to process payment for any purchases or subscriptions made on our website, enroll you in any discount, rebate, contents, and other programs in which you elect to participate, to protect against or identify possible fraudulent transactions, and otherwise as needed to manage our business, we may use your financial data or payment method information.

Cookies

We may collect information about your computer, including where available your IP address, operating system and browser type, for system information and to report aggregate information to our advertisers. This is statistical data about our users' browsing actions and patterns and does not identify any individual.

Third-party sites or sites not owned by us may have different policies, so we are not responsible for any cookies used in sites not owned and operated by us.

When Do We Share Information with Third Parties

We may disclose your information to third parties:

·       if we sell or buy any business or assets, in which case we may disclose our personal data to the prospective buyer or seller of such business or assets;

·       if our website or substantially all of its assets are acquired by a third party, in which case personal data held by us will be one of the transferred assets;

·       if we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of use and other agreements; or to protect the rights, property, or our safety, our customers or others. This includes exchanging information with other companies for the purposes of fraud protection and credit risk reduction.

Links to Third-party Websites

You may find links in a number of places on our website where you may click on a link to access other websites that do not operate under this Privacy Policy. We do not have control over the data collection from you by any third party websites you visit by clicking on any link placed in our website.  We are not responsible in any way, form or fashion for the privacy practices or the content of those linked websites; your discretion is required. These third-party websites may independently solicit and collect information, including personal information, from you and, in some instances, provide us with information about your activities on those websites. We recommend that you consult the privacy statements of all third-party websites you visit by clicking on the "privacy" link typically located at the bottom of the webpage you are visiting. Some websites may not have a policy in place and your own discretion is required to access those websites during such instances.

Third Party Rights

This Privacy Policy does not create rights enforceable by third parties or require disclosure of any personal information relating to users of the website.

Security

All information you provide to us is stored on our secure servers. Any payment transactions will be encrypted. We may use third-party payment processing gateways to securely receive and process payments, and in such case, we are not party to your personal credit card or bank details. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share your password with anyone.

The security of personal data is important to us. Unfortunately, the transmission of information via the internet is not completely secure. Although we will take all reasonable measures to ensure the security of your data we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorized access.

Changes in Policy

We may make changes to this Privacy and Cookies Policy from time to time. Therefore, you are advised to periodically check this page for any updates. All such changes will take effect once they have been published on the site and you will be deemed to have accepted any such changes by your use of the site from time to time. This Privacy and Cookies Policy was last updated on 10/20/2015.

Contact Us

Please contact us if you have any questions regarding this Privacy and Cookies Policy or about any information we hold about you by emailing us at legal@lanascoffee.com.

Your queries received through email will be acknowledged immediately and be acted upon within 72 hours under normal circumstances.